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.We are seeking a highly professional Customer Care Specialist who excels in delivering exceptional customer support and surpasses standard responsibilities to ensure customer satisfaction

?What makes this opportunity unique

This role is ideal for individuals who are passionate about delivering high-level customer support while engaging with technically complex products and environments. In this position, you'll be working within an international industry, dealing with clients from all around the world, which adds a dynamic and global aspect to your role. This is not a conventional customer support role but rather a specialized position that requires both technical knowledge and customer empathy

?What will you be doing

• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.
• Utilize AI-supported tools, such as ChatGPT, to increase efficiency and improve customer interactions.
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?What skills and attributes will you need

• Passion for exceptional customer support by going above customer expectations and delighting them.
• Advanced written English proficiency for effective communication.
• Adaptability to work flexible hours.
• Professionalism and composure with stressed or upset customers.
• Strong interpersonal skills and a passion for helping others.
• Minimum of 1-year work experience, preferably in IT.
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:Bonus skills

• Proficiency in HTML and CSS is a plus.
• Experience in customer-centric roles is advantageous.
• Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
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?What should you consider about this opportunity

• It is a full-time job that requires working on night shifts to ensure 24/7 coverage. If you're someone who's energized and at your best during the night, this position offers a fitting opportunity for you. Please note that our customers are located in different time zones, predominantly in Eastern Time
• This opportunity is for night owls who truly love supporting customers and see themselves in a customer-facing role long-term. So this is not a springboard into other areas or jobs at Partnerz. This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting Partnerz's growth with personal experiences

 

?What benefits will you get

• In addition to our standard comprehensive benefits package, this role offers unique advantages like
• The opportunity to work remotely from the comfort of your own space.
• Provision of necessary equipment for remote work.
• Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
• Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
• Opportunities for professional growth as we continue to expand.
• Gain valuable insight into the software development process.
• Supplemental health insurance coverage.
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:Facilities and Benefits

Bonuse

Health insurance

Learning stipends

Occasional packages and fifts

Housing

***Please submit your resume in English. Only resumes in English will be reviewed.***